Product Maintenance Plan
The ACE Product Maintenance Plan [PMP] was developed to ensure the ACE product line units are properly maintained in the field to deliver optimum, trouble-free performance per the design specifications. The PMP is available to original purchasers of ACE equipment units within ninety days (90) of the original unit shipment day from ACE. The PMP is offered on a one-year renewal basis through the fourth year after delivery of new units.
After contracting for the PMP, ACE will provide client companies with four (4) site visits annually during which trained ACE technicians will provide the following on-site preventive maintenance and calibration services:
Quarterly replacement of lubricants and oils
Quarterly systems analysis
Quarterly replacement and tuning of couplers, love joys, guide systems
Annual calibration of scale systems, pressure sensors, moisture sensors, temperature sensors
Annual mechanical systems calibration
In addition to the above services, ACE PMP clients will automatically receive a warranty extension for the ACE units covered for an additional 365 days from date of PMP initial service. This offer of warranty extension on a yearly basis from the initial date purchase up to four years of in-the-field service, will ensure trouble-free testing with enhanced accuracy while avoiding the potential for costly repairs should the unit experience and in-the-field failure.